Spanish
Hecho a mano · Comercio justo · 100% artesanal
SpanishHecho a mano · Comercio justo · 100% artesanal
Find answers about your account, the catalogue, and how to buy or sell with confidence.
Quick answers to the most common questions from buyers and artisans.
Click Sign in, then Register here. Choose I’m a Customer or I’m an Artisan and complete the form. Artisan accounts require administrator approval.
Yes. You can register as a customer and later request to become an artisan through vendor onboarding. An administrator will review your workshop before it goes live.
On the sign-in page, use the Forgot your password? link. We’ll email you a secure reset link.
Sign in, go to My Account, and update your details. Artisans can also edit workshop info, specialty, and photos from the vendor dashboard.
Use the header search, or browse by categories, states, and catalogue filters. You can also explore workshops from the store directory.
This marketplace is a direct-contact catalogue. Prices and delivery terms are confirmed with the artisan via quote request or message.
On the product or artisan page you’ll find the option to request a quote. Submit the form and the seller will reply with details.
Yes. Check minimum order, lead time, and contact details on each listing to compare workshops and pieces before you decide.
From the product page or vendor store you can see phone, WhatsApp (if available), and send a quote request.
Our team reviews support messages on business days. For urgent purchase issues, contact the artisan directly first.
Yes. Use the Report a Problem page or write to support from Contact with case details and relevant links.
Click the heart icon in the catalogue or on the product page. Open your list from the heart in the header.
You can save favorites as a guest; when you sign in, your list syncs with your account.
Visit the workshop profile and use follow options when available. You can also save their pieces to your wishlist.
Improve your product photos so pieces look authentic and appealing in the catalogue.
Use soft natural light; avoid direct flash on shiny pieces or delicate textures.
Shoot on neutral backgrounds (linen, paper, or light wood) so true colors stand out.
Include a detail shot (texture, stitching, glaze) and one of the full piece.
Show scale with a simple reference (hand, coin, or ruler) when size matters.
Capture the process or workshop: it builds trust and tells the story behind the piece.
Edit gently: correct light and color without oversaturating; the handmade look should stay natural.
Upload sharp images (at least 1200px on the long side) in landscape or square format.
Keep visual consistency in your catalogue: similar light, backgrounds, and framing across pieces.
Basic guidelines to keep a fair and respectful community.
List only authentic handmade pieces made or sold by your workshop.
Use your own photos and describe materials, techniques, and origin honestly.
Respect other artisans and buyers: no spam, copies, or misleading content.
Handle quotes and messages clearly regarding timelines, prices, and shipping.
Follow community policies and the laws that apply to your activity.
Do not list mass-produced industrial goods presented as handmade crafts.
The team may remove listings or accounts that break these rules.
Write to us and we’ll help with your account, the catalogue, or your workshop.
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